About Us

Welcome to Tents-Canopy.com!

Tents-Canopy.com provides outdoor covers including canopies, RV covers and other recreational covers and canopy products. We feature high quality covers sturdy construction¡¦the same qualities that have defined our products since the company was established in 1981. Inside the site, you will find attractive products that serve as cover, shade and shelter for your patio, greenhouse, party, flea market, parking space, nursery, plant, flowers, camping area, garden area, pet, storage, deck, pool, barbeque, dog kennel, outdoor event or construction area. Our covers can protect your car, truck recreational vehicle, boat, jet ski and other personal items and can serve as your free standing carport, dock house, garage and virtually any other cover. We can also supply your chair and display fixtures needs.  

Tents-Canopy.com
Los Angeles, CA 90015
P: (877) 811-3911
F: (213) 489-3822
E: support@bss-stores.com

 


Pick Up Location Available For Southern California Residents. Call Us At (877) 811-3911 To Make Arrangements.

 

** We Do Ship USPS For Alaska Residents. Please Call For Details And Shipping Quotations. 




PLEASE READ OUR SHIPPING POLICIES BEFORE PLACING PRIOR TO PLACING YOUR ORDER.


Our shipments are processed in the order received. Standard processing for UPS ground shipments is 3-5 business days for shelf ready items and 7-10 business days for fabricated products such as outdoor shelters and canopies. Transit times vary by location, if your product is being shipped through standard UPS ground shipping or LTL freight you can expect your product to be in transit for 5-10 business days from the time the order has shipped.


If you are in need of merchandise and have time constraints please utilize our expedited shipping options at checkout. We currently offer UPS Next Day Air, Second Day Air and Three Day Select at an additional cost. However, please note that all offer UPS Next Day Air, Second Day Air and Three Day Select shipments placed after 2:00 p.m. Pacific Standard Time will be processed and shipped the following business day. If your product is being shipped through LTL Trucking please check the merchandise thoroughly upon receipt. If your product appears to be damaged in any way please have the driver make notation on the Bill Of Lading before signing for the merchandise. All discrepancies must be noted on the Bill Of Lading and signed by the driver. If there is no notation on the Bill Of Lading for damaged or missing items we will not issue credit nor will replacement parts be sent out.


CUSTOMER SERVICE


Tents-Canopy.com is dedicated to our customers. We want to be certain that are customers are pleased with our products and customer service. If you would like to have a catalog mailed to your location or have any questions, please contact us at (877) 811-3911.

 


OUR PLEDGE


Tents-Canopy.com philosophy is simple; we want to provide quality products for your outdoor events. We strive to make your shopping experience pleasant by providing friendly service, great products and quick shipping. Tents-Canopy.com offers a wide variety of high quality tarp and canopy products at competitive prices. You can purchase your tarps online or give us a call today and one of our helpful sales representatives will assist you in placing your order. Thank you for visiting Tents-Canopy.com.

 


SHIPPING


All in stock and shelf ready orders will take 2-4 business days for warehouse processing before the order is shipped with the exception of expedited shipments such as Next Day, Second Day and Three Day Select Orders, which will be shipped same business day.


All Fabricated Shelters, Canopies and Custom Tarps such as Canvas, Vinyl & Shelter Logic models are made to order. In these instances, some products may take 5-10 business days before the order is shipped. Please allow up to 14 business days for arrival on these products. Any and all canellations must be reported to customer service via email within 48 hours of the purshase date.


This time frame will allow for processing time as well as transit. All next day, second day & three day select orders placed after 2:00 p.m. Pacific Standard Time will be processed and shipped the next UPS business day.If your product is being shipped by LTL Trucking be sure to check the product for any damage or missing items. All discrepancies must be noted on the Bill of Lading and signed by the driver. If there is no notation on the Bill of Lading for damaged or missing items CanopiesAndTarps.com will not issue credit nor will replacement parts be sent out.


 


Cancellations


If you need to cancel an order you must notify customer service within 48 hours from the date/time of purchase. If it has been more than 48 hours from the time the order was placed, we cannot guarantee that the product will be cancelled before shipment takes place. We ship a large volume of orders and work with many different vendors around the country. Due to this fact, canceled orders take time to locate and process and in some instances may ship before the order can be intercepted. If after 48 hours we are still able to cancel the order  you will be assessed a 10% cancellation fee before credit is issued.



 If the item has already shipped it cannot be canceled and the customer will have to follow normal return procedures, which include the responsibility of return freight charges. Any item refused in transit will receive credit on the merchandise only, minus both the outgoing and return shipping charges.


 


Custom Tarp Orders


All custom or made to order merchandise is non refundable. Items such as Canvas Tarps, Vinyl Tarps, Fabricated Shelters and Vinyl Mesh Tarps are made at the time the order is placed. The fabric is cut, fabric is hemmed and the grommets are installed. Due to the fact that these items are considered custom, no returns under any circumstances will be issued. If you have questions regarding this policy, please contact us at (877) 811-3911.

 




RETURN POLICY


Tents-Canopy.com offers a 30 day return policy on all products sold with the exception of canopy sales. All canopy sales are final, incuding the sale of canopy parts such as fitting components. In the event that an individual canopy part is defective, Tents-Canopy.com will replace the defective part upon inspection. Your delivery must be inspected upon arrival to be sure all parts and components are accounted for. Customer service must be notified within 14 business days after reciept of merchandise if there are any problems regarding missing items or defects. All returned merchandise is subject to a 25% restocking fee and is at the discretion of our returns department


All returned merchandise must be in the original packaging with the original receipt before 30 days of the purchase date. You will need to keep a copy of your return shipping tracking number that was issued by either UPS, Fed Ex or USPS. The tracking number will help us confirm that the package was received by our warehouse personel. Shipping charges to our returns department are the responsibility of the customer. Upon receiving and inspecting the returned merchandise if the product is determined to be defective a full credit minus the original shipping charges will be applied to the customer's credit card. If any returned item is determined to be damaged due to usage, negligence or acts of nature, credit for that item will be denied. Tents-Canopy.com will not accept returns on merchandise if the original packaging has been altered or if the original purchase receipt does not accompany the package. If the packaging on any item has been opened, Tents-Canopy.com will deny any refund attempt.


Shipments that are refused will be credited the original purchase price minus both the original and return shipping charges. There are no exceptions. If you decide that the product is no longer needed while the merchandise is in transit, then normal return procedures must take place.

 


OPEN TARPS


Tents-Canopy.com does not accept returns on open tarp packages. It is the responsibility of the customer to measure the area in which the tarp will be used prior to ordering. It is important to read all item descriptions carefully. Some tarp products, such as the canopy replacement covers, refer to the replacement frame size and not the actual tarp size. This means that the actual size of the tarp cover will be two feet larger than the frame dimension to accommodate for the rise of peak on frame structures. Under no circumstances will any tarp return be credited if the package has been opened or altered in any way.

 


ACTS OF NATURE


Tents-Canopy.com is not responsible for canopies or tarps lost due to acts of nature. Acts of nature include wind, snow, rain, floods, hurricanes, severe storms or any other natural occurring event. It is highly recommended that all canopy frames be secured to the ground with either weight, rope or tie wire. All tarps (covers) should be tightly attached to the canopy frame with a flexible elastic product such as bungee rope or chords that allow for flex. Bungee ties should be checked periodically to ensure tightness. If extreme weather conditions are forecasted it is strongly recommended that the canopies tarp is removed until undesirable weather has passed. It is the customer's responsibility to use discretion during periods of inclement weather and in taking the necessary steps to ensure damage is not caused to the canopy or tarp when these acts of nature are present.

 


DEFECTIVE ITEMS


If you receive a shipment that contains a Manufacture defective item, alert customer service and return the product within 30 days with the original receipt. Manufacturer defects are defined as visual flaws in the material that can be found upon inspection of the product.  All returned shipping charges are the customer's responsibility. Once the returned item(s) have been inspected and determined to be defective due to manufacturing, all return shipping costs will be credited back to the customer. Defective merchandise does not include damage due to acts of nature, negligence or improper use. All merchandise determined to be defective will be replaced free of charge to the customer. All canopy sales are final, however if there is a defective part(s) to the canopy we will be pleased to replace the defective individual part, and not the canopy as a whole. All replacement shipments will not leave our location until the returned or defective merchandise is received by our returns department.

 


SECURE SHOPPING


You can shop at Tents-Canopy.com with confidence. We have partnered with Yahoo Ecommerce Stores and utilize the same encryption technology used by banks. We provide safe and secure credit card and electronic check transactions for our customers.



  • We Help shield customer information while in transit, using Secure Sockets Layer (SSL) with 128-bit encryption.

  • SSL offers the highest level of encryption supported by commercial web browsers and follows the standards established by credit card leaders such as Visa and MasterCard.


 


EMAIL


support@bss-stores.com 






Why Buy From Us?


We have over 25 years of experience in the tarp and canopy industry and have built our business one customer at a time. As we continue to push for excellence, your satisfaction is our utmost priority. Our mission is to not only provide high quality outdoor products and great customer service but to also supply the largest inventory of ready to ship items in our industry. We respect our customers and their loyalty. To show our appreciation we have provided a safe and secure platform for your shopping experience. Your privacy is extremely important to us and at no time will your information ever be shared, sold or traded. To further enhance our security measures, we have partnered with Mcafee Secure. Our website is tested and certified daily to pass security tests, which help protect you from identity theft, viruses, spyware, and other online threats. In addition, we use secure shopping 128-bit encryption protocol to ensure that all private information such as credit card numbers, addresses and names are secure when being exchanged by your computer and our servers. We are here to provide you with the best shopping experience possible. Our customer service team is available by phone 24 hours a day to answer your questions and take your orders. We understand that it is important to include you in the entire process of your order. You will know the status of your order every step of the way from the initial confirmation receipt to the notice of shipment email, which is sent directly to your inbox. Each email includes a link where updated tracking information can be accessed at anytime. We are always looking to improve and welcome comments and suggestions. Please feel free to contact our customer service team at (877) 811-3911. We are happy to help you with any questions you may have regarding our products or services.


 


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